Already irritated with Regency, he called to see why there was a delay. So my stepdad went on 8/31, only for the Vet to say that he wasn’t there and that he would be delivered tomorrow. On Monday 8/30, we were told that Ozzy would be dropped off at the Vet the next day 8/31. Completely distraught and left with no other option, we accepted it. But no instead they cremated our baby and then called to say that they would offer a pendent instead. Even if the material wouldn’t take, I would have at least preferred that someone called to give us options (ink print would have been just fine). We tried to get a better understanding of the situation but was only provided with the heat wave interfered with getting it. I am not sure exactly what the heat wave has to do with anything or how they were unprepared for the Sacramento heat, considering ever summer is hot here. After a month and a half of waiting, my mother finally got the call that we could pick up our baby’s a shes, however, we were also notified that they were unable to get his paw print and that they just cremated him I AM SORRY, WHAT!? They explained that “due to the heat wave, they couldn’t get it”. Unfortunately, it went completely down hill from there. We did not think that we would need to worry, as we had just overcome the hardest part of losing our dog. Our beloved dog passed away on 7/8/21, and our vet notified us that they are contracted with Regency and will be handling the cremation process. I am absolutely distraught and traumatized after my family’s experience with this company. It is bad enough I lost my dog but to not have anything to show for it I am mortified!!! Someone will answer for this! … – show We just now learned they cremated Jameson before they got the paw print!!! I lost my first dog I had for 11yrs! I paid Vista $140 to cremate to Jameson to find out I have nothing to remember him. Regency called us two weeks later to give us our options and we paid over the phone. They told us Regency handles the cremation and would call us about getting the paw print. When we dropped him off and paid Vista for the cremation services we were adamant about asking about the paw pri nt. We were told to bring him in to drop off for cremation. Jameson had passed away at home and we called Vista. They are the emergency vet for after hours from our usual family vet. **WARNING! AVOID!*** Also avoid Vista Veterinary Specialists and any vet that uses this service! We dropped off our 11 yr old black lab Jameson at Vista Veterinary Specialists on Greenback Ln, Sacramento, CA. This is a huge aftershock from the pandemic, and not the business' fault entirely, they will have to, like other businesses, have to focus on hiring and retaining employees, especially those that take time to train for all their job duties. From 1 to 2.5 If you are reading this, I'm so sorry for your loss. I really appreciate the fact that they did so. *update* I felt the need to change this review, they reached out and made a effort to make things right. We are still mourning, and I feel that we can't even have any closure bc she's still out there, God knows where?! I completely understand the high volume issue, I completely understand the staff shortage issue, but why is it impossible to tell the owners/pet parents what is happening/going on instead of keeping us completely in the dark. Called back after 10 days, now they are saying she will be ready in a other week. Someone finally called back and said she would be ready in 10 days. I called a week later, as they hadn't called to give us our options yet, had to leave a message after many unanswered rings. Our baby girl died 7/3/21, Vista Veterinary Hospital said that Regency Sacramento would be taking her to be cremated. We are forever grateful to the professional, loving care we received here. We appreciate everything they did to help Jones and us. It is very obvious that everyone at Regency genuinely cares about their clients. The ashes and memorial items came back to us within two weeks, and we smile every time we see Jones's paw prints in the stepping stone. We were never rushed or made to feel like we needed to hurry up. We were able to sit with Jones in a very nice family room and say our last goodbyes. Angelina made us feel right at home, was very sympathetic to us in our time of need, and loving ly treated our kitty like he was her own. The care we received from Kelly, Angelina, and the other folks at Regency was exceptional, and far superior to the other places we have worked with. We have had pets all of our lives so have also worked with several after-life care companies over the years. We decided to bring him to Regency for his after-life care, and it was an amazing experience. We had to say goodbye to our kitty, Jones, recently.
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